Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesBeautiful apartments — I am very grateful to be a new resident here at Modera. Everyone has been helpful and kind. The apartment is beautiful
response from property -Hi Laura,
Thank you for sharing feedback about your living experience and on behalf of our entire team, we are happy you have chosen us as your place to call home. Let me know if you need anything further from us. Welcome Home!
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesLovely community — The staff were very Nice and always helpful. In the move in process they made it a joyful one. I highly recommend staying at this property with the multiple floor plans and Downtown views.
Hi Brian,
Thank you for sharing feedback about your living experience and on behalf of our entire team, we are happy you have chosen us as your place to call home. Let me know if you need anything further from us. Welcome Home!
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesReview — Review
Hello Nnadozie! Thank you for sharing a review about your living experience. If there is anything further we can assist with, please let us know!
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesMJ was great — MJ was great From my first tour and correspondence in between, to my official move on. He answered all my questions and was very helpful.
Hi Kristen,
Thank you for sharing feedback about your living experience and on behalf of our entire team, we are happy you have chosen us as your place to call home. I'm happy that MJ has taken care of you and provided you with the level of service you expect. Let me know if you need anything further from us. Welcome Home!
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesGood space — Very quiet, clean, and well managed property with respectable tenants.
Hi Kevin,
Thank you for sharing feedback about your living experience and on behalf of our entire team, we are happy you have chosen us as your place to call home. Let me know if you need anything further from us. Welcome Home!
Sincerely,
Randall Demouy
Community Manager
|Recommended: NoNo hot water — The no hot water issue several times is unacceptable
Hi Priscilla,
Thank you for sharing feedback about your living experience. I would like to schedule a phone call with you to discuss your concerns. Please email me directly at [email protected] so that we can setup a time that is convenient for you. I look forward to hearing from you soon.
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesReview — .
Hi Isabella,
Thank you for sharing a review of your experience. I would love the opportunity to speak with you directly on how we may work towards improving your overall experience. We want to strive to provide you with top-notch service, so please call me directly at 346-512-1960 to discuss your concerns.
Sincerely,
Randall Demouy
Community Manager
|Recommended: NoBathroom has mold and accumulates water — Just moved-in on 7 31 24 and apartment has been full of issues since then . It was clearly not inspected prior to move-in as the there is black mold in the bathroom ceiling, a broken dryer machine leaking water, and a broken ice making machine among other things. It is hard to get a hold of people via email or by phone. So far the experience has been very negative considering these are luxury apartments but I hope it can improve soon.
Amenities are very nice and the complex overall, issues are specific to unit provided on move-in date and nothing has been fully resolved as of now.
Hi Sergio,
Thanks for sharing additional feedback on your experience. As I have previously shared with you in the original Google Review post, we are actively working to resolve each of your concerns that are specifically related to construction projects. We are awaiting the confirmation of various equipment and materials to arrive at the end of this week before we can begin the next steps in completing your pending service requests. Please be on the lookout for additional communication by Friday 9/13/24. Upon the successful completion of the construction work, I am optimistic that you will fully enjoy the benefits of living in your apartment home, and I look forward to turning around your experience. In the meantime, if there is anything further I can assist with, please call me directly at 346-512-1960 or via email at [email protected].
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesGreat — Great staff and maintenance team.
Hello Ammar,
Thank you for sharing feedback on our community. If there is anything further that our team can do to improve, please let us know.
Sincerely,
Randall Demouy
Community Manager
Modera Waugh
|Recommended: NoModera Review — - Don’t like the package room — there should be an easier way for residents to pick up without continuous involvement of the concierge.
- No privacy for mail, packages, entry exit since you have to pass by the concierge when entering and leaving.
- Concierge unavailable by phone.
- maintenance requests not resolved over a week since submitting.
- facility pool area fans not working, dripping water, no cleaning tools for grill. Coffee machine not working — needs cleaning tablet.
- worried about full capacity of building how all this will be handled.
- Cleaning staff always mopping floors.
- Leasing office staff is attentive, shout out to MJ who is always kind and helpful.
Hello Rawan,
Thank you for sharing feedback. Our goal is to work towards providing you the level of experience you expect and with that, I am happy to share that several of your concerns have immediate resolution: 1.) Concierge - they are available 24 hours by either phone: 346-512-1960 (select Option #4 in the prompts) -or- via email: [email protected]. If they are not actively assisting someone else at the moment, they will be happy to assist you anytime. 2.) Mail/Packages - while every resident signs a package addendum that explains our method of providing packages, our goal is to offer package retrieval 24 hours a day through the concierge. Should this method not work best for your needs, please contact our team for suggestions on other methods to set up alternative package delivery. 3.) The misting fans at the pool work and can be turned on by our team. If you are unsure how to operate these fans, please reach out and we are happy to assist. 4.) Grill Utensils - we have a set of utensils at both grilling zones on Level 8 Pool Courtyard. Our housekeeping team works diligently on a daily to ensure our grills are clean. We understand at times, the grills are heavily used by residents. We will continue reminding residents to clean up after their grill use. Unfortunately, our housekeeping team is not available after 5:00 PM upon completing their shift. However, upon the cleaners arriving for their next shift, they will continue paying attention to these areas. 5.) Our coffee bar is restocked daily. While our team does maintain daily upkeep and runs frequent rinse cycles of the machine, depending on the volume of coffee used, the machine may still push a required cycle sporadically on its own. This may cause the machine to shut down until our team is notified. We will immediately complete the required rinse cycle and return the machine to normal service. Should you have additional concerns, I am happy to discuss them further. Please email me at [email protected] to schedule a time that is convenient for you.
Sincerely,
Randall Demouy
Community Manager
Modera Waugh
|Recommended: YesWe pre-leased so didn’t quite know what to expect. Moved in a few weeks ago and the place quickly felt like home. Awesome property with an amazing view and we feel safe here. Not all the amenities are open yet but what is available adds to the living experience. The staff has been great, especially Selena. I highly recommend this property
Hi Lauren!
Thank you for sharing feedback on our community. We are so happy you are here and I hope you enjoy living with us.
Sincerely,
Randall Demouy
Community Manager
Modera Waugh
|Recommended: YesLove it — We’ve only been here a week, but my daughter and I love it. MJ has been absolutely wonderful with getting everything set up and the amenities are beautiful.
Hi Melissa!
Thank you for sharing feedback on our community. We are so happy you are here and I hope you enjoy living with us. I look forward to getting better acquainted in the coming months.
Sincerely,
Randall Demouy
Community Manager
Modera Waugh
|Recommended: YesDecent apartments — Amenities service lack a little with service being slow and lack of care from the staff
Hi Diego!
Thank you for sharing feedback on our community. As we work to wrap up the final phases of construction, I am optimistic our community will provide the elevated experience you expect. Let me know if there is something specific I can further assist. I can be reached at 346-512-1960 or via email at [email protected].
Sincerely,
Randall Demouy
Community Manager
Modera Waugh
|Recommended: NoVery bad customer service and management. I toured the facility and the agent was supposed to send me the cost information package afterwards. She never did. I complained to the manager and he was non responsive and rude. I was going to recommend couple of friends and take advantage of the 500 referral incentive but decided not to due to bad service and management.
Hello Arif,
We are disappointed you have chosen to rate us a 1-star, but we understand you were frustrated. Our goal is to remain consistent in our practices as it relates to our apartment pricing and availability. While we realize it can be frustrating when the pricing can change at any moment, based on the leasing velocity, we want to ensure you know that our website will always offer pricing and availability in real-time for all our customers to see. A great benefit of the website is that it allows our customers the ability to apply online 24/7 without having to wait for our onsite team for assistance. While I'm sure my answer was not what you were expecting, I hope that you understand from the operational guidelines why we were not able to accommodate a lower rate without having a valid quote. Should you have additional questions or would like to revisit your options, please call our team directly at 346-512-1960.
Sincerely,
Randall D.
Community Manager