Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesMy AC went out over the holiday weekend and Steve came and quickly and efficiently fixed it Any time I have an issue with my apartment, Steve has always been super helpful and fast.
Thanks Steve
Vic
response from property -Hi Vic,
Thank you for sharing feedback. I'm happy that Steve provided you quality service. If you need anything further, please let us know. Thank you for choosing Modera Waugh as your place to call home.
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesSix month reviee — Need little more maintenance and fast response on regular maintenance
Hello Humberto,
Thank you for sharing feedback. We will utilize this approach moving forward. Thank you for choosing Modera Waugh as your place to call home.
Sincerely,
Randall Demouy
Community Manager
|Recommended: NoAll the money that we as residents pay around here we are forced to look at disgusting soiled and horrible hallways that smell of rubbish and pet odors. This carpet has been in this condition for months. UNACCEPTABLE
Hi Jammin,
Thank you for bringing to our attention the concerns with carpet conditions on your floor level. Our service team has resumed their recurring schedule of steam cleaning the corridors and should have made it around to your floor level recently. We will have them perform a second conditioning in the coming week(s). Additionally, we typically send a friendly etiquette email to all residents that shares reminders on best practices to be mindful of when navigating through our community, common areas, and amenities. We will ensure a follow-up reminder notice is sent. Should you have additional service-related items needing addressed, please email us at [email protected], or you may also visit your resident portal to create a service ticket for our maintenance associates to address.
Sincerely,
Modera Waugh Management
|Recommended: NoMay God have mercy on your souls. — A company and property who is ok with their residents continuing to be victims.
Hi Jammin,
Thank you for sharing feedback. While we understand your experience has been less than favorable, it is our goal to offer our residents a quality experience that is reasonable and consistent. Despite we are unable to physically guarantee safety at all times, we work diligently to reduce security concerns from arising whenever possible. We understand you have contacted our upper leadership team to address your concerns, and we are optimistic to work on turning around your experience. If you have additional concerns to share that have not been addressed, please do not hesitate to reach our team directly at [email protected].
Sincerely,
Modera Waugh Management Team
|Recommended: NoIn Texas there is a law and belief that all people should be secure in their person and their property. Modera Waugh is not the place to live if you believe in that law. 3 months ago I had my car stolen from this property in which management disregarded me but, TODAY my 2nd remaining car was broke into and damaged as they took everything out of it. Concierge found my car broken into at 10am and didn’t notify me until I came down at 1pm. So for a second time my property with in 3 months has been taken and no one notifies. NOT PROFESSIONAL. Both incidents happen and they say they cant get camera footage and could not work cameras to retrieve evidence from their multiple cameras. There is a live in HPD officer who never contacted men on my car being stolen or to run my plate to notify of both thefts. This place is not safe for your personal items because there is no security just random people who work in hospitality. I think we all work to hard to come home and get it all taken away.
Hi Jammin,
Thank you for sharing feedback. While we are disappointed you experienced a crime-related matter of your personal belongings, we will continue to work diligently with The Houston Police Department and assist them with all pertinent details they may need to aid them in their investigation. Unfortunately, we do not provide camera visibility across all segments of our parking garage. It is our goal to work on improving the living experience for our residents and we look forward to potentially turning around your perspective. We understand that our upper leadership team has been in contact with you recently to address some concerns, and we are optimistic to help resolve any remaining concerns you may have. If you would like to connect with our leasing office team and/or management, please feel free to email us directly at [email protected] and we can schedule some time to chat.
Sincerely,
Modera Waugh Management Team
|Recommended: NoPoorly built. Poor and unprofessional communication. Poor quality. Poor safety. Waste of money. Read the Google reviews.
Hello! Thank you for sharing feedback. I am unable to identify who this is as there is no contact information visible. While I recognize there seems to be areas of concern you have experienced, I would love the opportunity to connect together and address each item appropriately. We truly value our residents and their guests, and our entire team works hard to deliver the level of customer service you expect. Please feel free to reach out to me directly at 346-512-1960 or via email at [email protected]. I look forward to connecting soon.
Sincerely,
Randall Demouy
Community Manager
|Recommended: NoWater is cold — I’ve reported issues with the water through the apartment for months. It’s cold. I cant take a hot shower or wash dishes properly. I know other neighbors have also reported an issue.
There is also a sewage smell in the hallway that won’t go away.
Hi Karena,
Thank you for sharing feedback. We have requested our HVAC vendor investigate the concern of sewage smell appearing on the 9th floor corridor to determine a solution. As it relates to your concern noted regarding hot water, I will email you directly to coordinate a time when our service team and I can visit simultaneously to assess this further. It is our goal to identify a solution to improve the hot water temperature within your home. We appreciate your feedback as it is truly valuable. I look forward to re-connecting soon.
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesLove Modera Waugh — The community is beautiful, modern, and very well maintained, and the location is unbeatable. My apartment was clean, move-in ready, and exactly as described.
Hi Elizabeth,
Thank you for sharing feedback regarding your living experience. If there is anything further our team can do to help assist, please call us at 346-512-1960 or email us directly at [email protected].
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesMaintenance — I love the maintenance guy Steve. He’s prompt and very knowledgeable. He’s always in and out gets the job done.
Thank you so much for the kind words! We’re thrilled to hear about your positive experience with Steve. He takes great pride in being prompt, knowledgeable, and efficient, and we’re lucky to have him on our team. We’ll be sure to pass along your feedback to him!
|Recommended: YesApartment Review — It’s a new and great apartment complex with easy access to the doors through mobile applications which is very convenient.
Hi Abdulla!
Thank you for sharing feedback on your living experience so far. We are happy you have chosen our community as your place to call home. Please let us know if there is anything further we can assist with.
Sincerely,
Randall Demouy
Community Manager
|Recommended: YesI love living here — I absolutely love living here The location is unbeatable—everything I need is just minutes away. The building itself is stunning, and our apartment is incredibly spacious and well-designed. The amenities are top-notch and truly make everyday life more comfortable and enjoyable. On top of that, the staff is always friendly, professional, and ready to help with anything. It really feels like home here
Hi Ruben,
Thank you for sharing feedback on our community and your living experience thus far. I'm happy knowing you appreciate the community. If there is anything further I can do to help assist with your living experience, please do not hesitate to reach out to me directly at [email protected].
Sincerely,
Randall Demouy
Community Manager
|Recommended: NoDealing with Maintenance on several issues has been horrible. All issues remain unresolved — This is marketed as an upscale, luxury property. However, the maintenance team does not respond and in the slim chance they do respond, the information is incorrect. My strong recommendation is to hire a knowledge staff that is resident friendly and available
Hi Quandra,
Thank you for sharing feedback. While I know we have discussed your concerns via email, I want to ensure you know we understand your frustrations and we are here to resolve. We are confident in our service team and their skillset to work towards resolution of your issues. If there is something I may assist with clarifying that is not addressed to your satisfaction, let's re-connect via email to schedule a time to meet in-person. I would love to finally have the opportunity of meeting you in person. I look forward to hearing from you soon.
Sincerely,
Randall Demouy
Community Manager
|Recommended: NoLazy Lazy Lazy — Starting with the positives Location, pet friendliness, building are great.
Trash and recycling have been sort of dealt with, but the containers are still too few and too small for this large property.
However... HUGE disappointment with MANAGEMENT and MAINTENANCE teams. Building is pretty much running itself slowly into the ground , because no one in the management team leasing office or maintenance give a S . AI could do their job better, I swear. We have to pretty much remind them multiple times to do this, do that because it bothers us. Thus ZERO initiative. Management and management teams leasing office seem completely absent and it seems that all they do is collect checks. Maintenance is uncapable of accurately updating ticket status and they close them without fixing anything. Supposedly there is a manager on the grounds now... however there is dog piss stains everywhere by the front entrance, there is a total lack of landscaping and maintaining the grounds, dead grass out front and plants on the roof top that no one bothers to water. We get 1000 emails about power washing and carpet cleaning - i get it its been more than a month since they announced it like its some kind of extraordinary event - just do it already Cleaning crew, and concierge Rosy and the guy that works nights idk his name are the ONLY ones who are super nice and care about residents, but from what i hear management doesn't even give a crap abt them. I'm sick of telling MANAGEMENT how to do their job of maintaining a property and being proactive
The good stuff about this property is slowly being offset by the lackadaisical management and maintenance teams. Shape up and do your damn jobs right
Hello Lidia,
Thank you for sharing feedback. After reviewing your current resident profile history, I am not able to determine when we had an opportunity to discuss together any concerns you have. I would love to catch up and work together at resolving your concerns. I have sent you a direct email after attempting to call you. Please respond back to me whenever time permits so that we can schedule a convenient time for you to discuss your concerns further. I look forward to connecting soon.
Best,
Randall Demouy
Community Manager
|Recommended: YesBeautiful apartments — I am very grateful to be a new resident here at Modera. Everyone has been helpful and kind. The apartment is beautiful
Hi Laura,
Thank you for sharing feedback about your living experience and on behalf of our entire team, we are happy you have chosen us as your place to call home. Let me know if you need anything further from us. Welcome Home!
Sincerely,
Randall Demouy
Community Manager